Refund and Returns Policy

At Shims, customer satisfaction is important to us. However, due to the nature of our products and services, we maintain a no refunds and no returns policy except in the case of defective products. Please review the terms outlined below.

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1. No Refunds or Returns

All sales made through Shims.ca are final. We do not accept returns or offer refunds for any products unless the product you receive is defective or damaged.

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2. Defective Products

If you receive a product that is defective, we will gladly offer a replacement or repair. Please ensure the following conditions are met:

• Eligibility for Replacement/Repair: The product must be unused, in the same condition as received, and must include the original packaging.
• Reporting a Defect: You must report the defect on the same day of receiving the product. Please provide proof of purchase and details of the defect, including photos if applicable.

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3. How to Report a Defective Product

To report a defective product, please contact our customer service team at:

Email: +1 506-847-4334
Phone: info@shims.ca

We will assess the situation and provide instructions on how to proceed with a replacement or repair.

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4. Exceptions

This policy does not cover damages resulting from misuse, accidental damage, or wear and tear over time. Defects caused by improper use, unauthorized repairs, or modifications will not qualify for replacement or repair.

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5. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Shims ESSO Station & Convenience Store

Email: info@shims.ca

Phone: +1 506-847-4334

Address: 174 Hampton Road Quispamsis, NB, Canada E2E 4J8